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MicrosoftのGenerative AIとKARTE Craftで広がる次世代の顧客体験

MicrosoftのGenerative AIとKARTE Craftで広がる次世代の顧客体験

PLAIDのCustomer Engineer池上による、KARTE CX Conference 2023の登壇資料です。

『MicrosoftのGenerative AIとKARTE Craftで広がる次世代の顧客体験』
https://event.plaid.co.jp/karte_cxc/2023?sessionId=7

PLAID Solutions

July 18, 2023
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  1. 203.07.12 ʛ KARTE CX Conference 2023 ʛɹ
    ɹɹʛɹɹ© PLAID Inc. 1
    MicrosoftͷGenerative AIͱ
    KARTE CraftͰ޿͕Δ
    ࣍ੈ୅ͷސ٬ମݧ

    View Slide

  2. 203.07.12 ʛ KARTE CX Conference 2023 ʛɹ
    ɹɹʛɹɹ© PLAID Inc.
    ࣗݾ঺հ
    2
    ஑্ ७ฏ גࣜձࣾϓϨΠυ
    Customer Engineer KARTEྺ7೥ ݩ෋࢜௨SE
    ࣾ಺Bizϝϯόʔ100ਓʹSQLݚम ݩYouTuber 1ࡀͷ່͕ՄѪ͗͢Δ
    twitter : @jumpei_ikegami
    33

    View Slide

  3. 203.07.12 ʛ KARTE CX Conference 2023 ʛɹ
    ɹɹʛɹɹ© PLAID Inc.
    ຊ೔ͷςʔϚ
    3
    MicrosoftͷGenerative AIͱ
    KARTE CraftͰ޿͕Δ
    ࣍ੈ୅ͷސ٬ମݧ
    “Copilot” in Craft Functions
    👉
    ࿩͢͜ͱ
    ੜ੒AIͰ޿͕Δ৽ͨͳސ٬ମݧ
    ͜Ε·Ͱͷ KARTE ͷ ՝୊
    KARTE Craft ͱ͸ʁ

    View Slide

  4. 203.07.12 ʛ KARTE CX Conference 2023 ʛɹ
    ɹɹʛɹɹ© PLAID Inc. 4
    ͸͡Ίʹ
    ※৽৘ใ ଟΊͰ͢ 🎉

    View Slide

  5. 203.07.12 ʛ KARTE CX Conference 2023 ʛɹ
    ɹɹʛɹɹ© PLAID Inc.
    • ػೳ֦ுʹ࢖͑ΔAPI΍hook
    Λ૿΍͖ͯͨ͠


    • ֎෦γεςϜͱKARTEΛϦΞ
    ϧλΠϜ࿈ܞՄೳ


    • ࣮ݱͰ͖ΔιϦϡʔγϣϯ΋
    ແ਺ʹ͋Δ
    ͜Ε·Ͱͷ KARTE ͷ ՝୊
    5
    ϦΞϧλΠϜ࿈ܞͷՄೳੑ

    View Slide

  6. 203.07.12 ʛ KARTE CX Conference 2023 ʛɹ
    ɹɹʛɹɹ© PLAID Inc. 6
    ͔͠͠
    ͜Ε·Ͱͷ KARTE ͷ ՝୊

    View Slide

  7. 203.07.12 ʛ KARTE CX Conference 2023 ʛɹ
    ɹɹʛɹɹ© PLAID Inc.
    • ϦΞϧλΠϜ࿈ܞͷ࣮ݱʹ͸
    ސ٬͕ಠࣗʹαʔόʔΛ༻ҙ
    ͢Δඞཁ͕͋Δ


    • ϋʔυϧߴ͗ͯ͢શવ࢖ΘΕ
    ͳ͍...
    ͜Ε·Ͱͷ KARTE ͷ ՝୊
    7
    ϦΞϧλΠϜ࿈ܞͷ՝୊

    View Slide

  8. 203.07.12 ʛ KARTE CX Conference 2023 ʛɹ
    ɹɹʛɹɹ© PLAID Inc.
    ຊ೔ͷςʔϚ
    8
    MicrosoftͷGenerative AIͱ
    KARTE CraftͰ޿͕Δ
    ࣍ੈ୅ͷސ٬ମݧ
    👉
    ࿩͢͜ͱ
    “Copilot” in Craft Functions
    ੜ੒AIͰ޿͕Δ৽ͨͳސ٬ମݧ
    ͜Ε·Ͱͷ KARTE ͷ ՝୊
    KARTE Craft ͱ͸ʁ

    View Slide

  9. 203.07.12 ʛ KARTE CX Conference 2023 ʛɹ
    ɹɹʛɹɹ© PLAID Inc. 9
    KARTE Craft ͱ͸ʁ

    View Slide

  10. 203.07.12 ʛ KARTE CX Conference 2023 ʛɹ
    ɹɹʛɹɹ© PLAID Inc. 10
    KARTE Craft
    KARTE ͷػೳΛ֦ு͢ΔͨΊͷ։ൃϓϥοτϑΥʔϜɻಛʹ Craft FunctionsΛར༻͢Δͱɺಠࣗ
    αʔόʔΛཱͯͳͯ͘΋֎෦αʔϏεͱͷϦΞϧλΠϜ࿈ܞΛ࣮ݱͰ͖Δɻ
    KARTE Craft ͱ͸ʁ

    View Slide

  11. 203.07.12 ʛ KARTE CX Conference 2023 ʛɹ
    ɹɹʛɹɹ© PLAID Inc. 11
    KARTE Craft ͱ͸ʁ

    View Slide

  12. 203.07.12 ʛ KARTE CX Conference 2023 ʛɹ
    ɹɹʛɹɹ© PLAID Inc. 12
    ސ٬ଆͰαʔόʔߏங͕ෆཁʹʂ
    KARTE Craft ͱ͸ʁ

    View Slide

  13. 203.07.12 ʛ KARTE CX Conference 2023 ʛɹ
    ɹɹʛɹɹ© PLAID Inc. 13
    Functionͷ࣮ߦλΠϛϯά
    ʮ઀٬αʔϏε࣮ߦ࣌ʯɺʮδϣϒϑϩʔ࣮ߦ࣌ʯɺʮνϟοτड৴࣌ʯͳͲKARTEଆτϦΨʔ΍ɺʮεέδϡʔ
    ϧ࣮ߦʯɺʮHTTPϦΫΤετʹΑΔىಈʯʹ΋ରԠɻ
    KARTE Craft ͱ͸ʁ

    View Slide

  14. 203.07.12 ʛ KARTE CX Conference 2023 ʛɹ
    ɹɹʛɹɹ© PLAID Inc. 14
    KARTE Craft ͱ͸ʁ

    View Slide

  15. 203.07.12 ʛ KARTE CX Conference 2023 ʛɹ
    ɹɹʛɹɹ© PLAID Inc. 15
    KARTEͰ࣮ݱ͍ͯͨ͠
    ސ٬ମݧ΍ۀ຿ϑϩʔʹ
    ೚ҙͷॲཧΛࠩ͠ڬΊΔʂ
    KARTE Craft ͱ͸ʁ

    View Slide

  16. 203.07.12 ʛ KARTE CX Conference 2023 ʛɹ
    ɹɹʛɹɹ© PLAID Inc. 16
    [ΞΠσΞ] ఱؾ༧ใαʔϏε࿈ܞ
    ΞϓϦདྷ๚࣌ʹ Craft Functions Λىಈ͠ɺఱؾ༧ใαʔϏεͷ API Λ࢖ͬͯϢʔβʔॴࡏ஍ͷఱؾ৘ใΛऔಘɻͦ
    ΕΛ KARTE ʹ࿈ܞͯ͠ΞϓϦ಺ΞΫγϣϯͷϦΞϧλΠϜग़͠෼͚ʹར༻ɻ
    KARTE Craft ͱ͸ʁ

    View Slide

  17. 203.07.12 ʛ KARTE CX Conference 2023 ʛɹ
    ɹɹʛɹɹ© PLAID Inc. 17
    ͋ΒΏΔιϦϡʔγϣϯ͕
    ։ൃͰ͖ͦ͏ʂ
    KARTE Craft ͱ͸ʁ

    View Slide

  18. 203.07.12 ʛ KARTE CX Conference 2023 ʛɹ
    ɹɹʛɹɹ© PLAID Inc. 18
    ͔͠͠
    KARTE Craft ͱ͸ʁ

    View Slide

  19. 203.07.12 ʛ KARTE CX Conference 2023 ʛɹ
    ɹɹʛɹɹ© PLAID Inc. 19
    KARTEར༻ऀͷଟ͘͸Ϛʔέλʔ
    KARTE Craft ͱ͸ʁ

    View Slide

  20. 203.07.12 ʛ KARTE CX Conference 2023 ʛɹ
    ɹɹʛɹɹ© PLAID Inc. 20
    ϚʔέςΟϯά໨తͷࢪࡦʹ
    ΤϯδχΞϦιʔεΛ֬อ͢Δͷ͸೉͍͠
    KARTE Craft ͱ͸ʁ

    View Slide

  21. 203.07.12 ʛ KARTE CX Conference 2023 ʛɹ
    ɹɹʛɹɹ© PLAID Inc. 21
    Craft Functionsͷ࣮૷ɺ୭͕͢Δͷʁ
    KARTE Craft ͱ͸ʁ

    View Slide

  22. 203.07.12 ʛ KARTE CX Conference 2023 ʛɹ
    ɹɹʛɹɹ© PLAID Inc.
    ຊ೔ͷςʔϚ
    22
    MicrosoftͷGenerative AIͱ
    KARTE CraftͰ޿͕Δ
    ࣍ੈ୅ͷސ٬ମݧ
    👉
    ࿩͢͜ͱ
    “Copilot” in Craft Functions
    ੜ੒AIͰ޿͕Δ৽ͨͳސ٬ମݧ
    ͜Ε·Ͱͷ KARTE ͷ ՝୊
    KARTE Craft ͱ͸ʁ

    View Slide

  23. 203.07.12 ʛ KARTE CX Conference 2023 ʛɹ
    ɹɹʛɹɹ© PLAID Inc. 23
    Craft Assistant
    Craft Functions ্Ͱػೳ։ൃ͢ΔσϕϩούʔΛࢧԉ͢ΔͨΊͷAIΞγελϯτɻ
    ཪଆͰ͸ Azure OpenAI Service ΍ Azure Cognitive Search Λར༻͍ͯ͠Δɻ
    “Copilot” in Craft Functions
    ※ݱࡏ։ൃதͷػೳͰ͢ɻఏڙ࣌͸࢓༷͕มߋʹͳΔՄೳੑ͕͋Γ·͢ɻ

    View Slide

  24. 203.07.12 ʛ KARTE CX Conference 2023 ʛɹ
    ɹɹʛɹɹ© PLAID Inc.
    Craft Assistantͷ࢖͍ํ


    1. ࣮૷͍ͨ͠Functionͷ࢓༷Λೖྗ


    2. ʮαϯϓϧίʔυݕࡧʯ


    3. αϯϓϧίʔυDB͔Β࠷΋͍ۙ΋
    ͷ͕දࣔ͞ΕΔ


    4. ҙਤͱҧ͏৔߹͸ʮ࣭໰಺༰ΑΓ
    ࣗಈੜ੒ʯ


    5. ίʔυ͕ࣗಈੜ੒͞ΕΔ


    6. ίʔυΛΤσΟλʹίϐϖ


    7. ίʔυʹ໰୊͕͋Δ৔߹͸ࢦఠ಺
    ༰Λೖྗͯ͠ʮίʔυվળʯ


    8. मਖ਼͞Εͨίʔυ͕ੜ੒͞ΕΔ
    24
    ࢖͍ํ
    ※ݱࡏ։ൃதͷػೳͰ͢ɻఏڙ࣌͸࢓༷͕มߋʹͳΔՄೳੑ͕͋Γ·͢ɻ
    “Copilot” in Craft Functions

    View Slide

  25. 203.07.12 ʛ KARTE CX Conference 2023 ʛɹ
    ɹɹʛɹɹ© PLAID Inc. 25
    ※ͪͳΈʹ Vector Search in Azure Cognitive Search ͸ Private Preview ͷࠒ͔Βٕज़ݕূ͍͍͍ͤͯͨͩͯ͞·ͨ͠
    “Copilot” in Craft Functions

    View Slide

  26. 203.07.12 ʛ KARTE CX Conference 2023 ʛɹ
    ɹɹʛɹɹ© PLAID Inc. 26
    Craft Functions ͷ࣮૷ɺ୭͕͢Δͷʁ
    “Copilot” in Craft Functions

    View Slide

  27. 203.07.12 ʛ KARTE CX Conference 2023 ʛɹ
    ɹɹʛɹɹ© PLAID Inc. 27
    “Copilot” ͕ࢧԉ͠·͢
    “Copilot” in Craft Functions

    View Slide

  28. 203.07.12 ʛ KARTE CX Conference 2023 ʛɹ
    ɹɹʛɹɹ© PLAID Inc. 28
    Ϣʔβʔͷ੠
    Craft AssistantΛ࢖͏


    PLAID Customer Engineerͷ੠


    • ʮຊ֨తʹAIʹґଘͯ͠࢓ࣄ࢝͠Ίͯ·
    ͢ʯ


    • ʮݩηʔϧεͰJavaScriptॳ৺ऀͰ΋
    Craft Functions Ͱ৽ιϦϡʔγϣϯΛα
    Ϋοͱ։ൃͰ͖·ͨ͠ʯ


    • …
    “Copilot” in Craft Functions

    View Slide

  29. 203.07.12 ʛ KARTE CX Conference 2023 ʛɹ
    ɹɹʛɹɹ© PLAID Inc. 29
    ࣮ࡍʹ
    PLAIDࣾ಺ͷΤϯδχΞͷ
    Craft ։ൃ޻਺Λେ෯ʹ࡟ݮ
    “Copilot” in Craft Functions

    View Slide

  30. 203.07.12 ʛ KARTE CX Conference 2023 ʛɹ
    ɹɹʛɹɹ© PLAID Inc. 30
    PLAIDࣾ಺ͷ Craft ։ൃνʔϜ͸
    “Copilot” Λ࢖ͬͨମݧ޲্ͷΠϯύΫτʹ
    িܸΛड͚Δ
    “Copilot” in Craft Functions

    View Slide

  31. 203.07.12 ʛ KARTE CX Conference 2023 ʛɹ
    ɹɹʛɹɹ© PLAID Inc. 31
    ͦͯ͠
    “Copilot” in Craft Functions

    View Slide

  32. 203.07.12 ʛ KARTE CX Conference 2023 ʛɹ
    ɹɹʛɹɹ© PLAID Inc. 32
    ʮ “Copilot” Λ࢖ͬͨମݧ޲্ʯΛ
    ͓٬༷ͷࣄۀͰ΋ʂ
    “Copilot” in Craft Functions

    View Slide

  33. 203.07.12 ʛ KARTE CX Conference 2023 ʛɹ
    ɹɹʛɹɹ© PLAID Inc.
    ຊ೔ͷςʔϚ
    33
    MicrosoftͷGenerative AIͱ
    KARTE CraftͰ޿͕Δ
    ࣍ੈ୅ͷސ٬ମݧ
    👉
    ࿩͢͜ͱ
    “Copilot” in Craft Functions
    ੜ੒AIͰ޿͕Δ৽ͨͳސ٬ମݧ
    ͜Ε·Ͱͷ KARTE ͷ ՝୊
    KARTE Craft ͱ͸ʁ

    View Slide

  34. 203.07.12 ʛ KARTE CX Conference 2023 ʛɹ
    ɹɹʛɹɹ© PLAID Inc. 34
    Craft AI Modules
    Craft Functions ͔Β Azure OpenAI Service ͷϞσϧΛ؆୯ʹར༻Ͱ͖ΔɻΤϯλʔϓϥΠζ Ϩϕϧ
    ͷηΩϡϦςΟ͕୲อ͞ΕɺηϯγςΟϒͳσʔλ΋औΓѻ͍Մೳɻ
    ੜ੒AIͰ޿͕Δ৽ͨͳސ٬ମݧ

    View Slide

  35. 203.07.12 ʛ KARTE CX Conference 2023 ʛɹ
    ɹɹʛɹɹ© PLAID Inc. 35
    ॲཧͷྲྀΕ


    1. AIϞσϧʹ౉͢ϓϩϯϓτΛ
    ༻ҙ͢Δ


    2. ར༻͢ΔϞσϧ໊ͳͲ֤छϓ
    ϩύςΟ஋Λઃఆ


    3. AI Modules ͷ API Λcall͠AI
    Ϟσϧͷճ౴Λऔಘ


    4. ͦͷճ౴݁ՌΛ׆༻͢Δ
    Craft AI Modules
    ੜ੒AIͰ޿͕Δ৽ͨͳސ٬ମݧ

    View Slide

  36. 203.07.12 ʛ KARTE CX Conference 2023 ʛɹ
    ɹɹʛɹɹ© PLAID Inc. 36
    ͳͥ KARTE ͷػೳͱͯ͠
    AI ModulesΛఏڙ͢Δͷ͔ʁ
    ੜ੒AIͰ޿͕Δ৽ͨͳސ٬ମݧ

    View Slide

  37. 203.07.12 ʛ KARTE CX Conference 2023 ʛɹ
    ɹɹʛɹɹ© PLAID Inc. 37
    AI׆༻ʹ͓͍ͯ͸ɺ
    ΞϓϦέʔγϣϯʹͲ͏૊ΈࠐΉ͔
    ͕೉͍͠
    ੜ੒AIͰ޿͕Δ৽ͨͳސ٬ମݧ

    View Slide

  38. 203.07.12 ʛ KARTE CX Conference 2023 ʛɹ
    ɹɹʛɹɹ© PLAID Inc. 38
    KARTE ΍ Craft ͷػೳʹ৐͔ͬΔͱʁ
    ੜ੒AIͰ޿͕Δ৽ͨͳސ٬ମݧ

    View Slide

  39. 203.07.12 ʛ KARTE CX Conference 2023 ʛɹ
    ɹɹʛɹɹ© PLAID Inc. 39
    Ξϯέʔτͷࣗಈ෼ྨ


    • KARTE͔ΒWeb/Appʹࣗ༝
    ೖྗΞϯέʔτΛ഑৴


    • Craft AI ModulesͰ෼ྨ


    • ͦͷ෼ྨΛݩʹϢʔβʔʹη
    άϝϯτ෇༩


    • ͦͷޙͷ෼ੳ΍ΞΫγϣϯͩ
    ࢓෼͚ʹར༻
    ੜ੒AIͰ޿͕Δ৽ͨͳސ٬ମݧ Craft AI Modulesར༻ྫ

    View Slide

  40. 203.07.12 ʛ KARTE CX Conference 2023 ʛɹ
    ɹɹʛɹɹ© PLAID Inc. 40
    ΞϓϦέʔγϣϯʹඞཁͳ
    UI΍αʔόʔαΠυͷ࣮૷Λ
    KARTEʹدͤΒΕΔʂ
    + PLAIDͷCE΋ٕज़ࢧԉ͠·͢ʂ
    ੜ੒AIͰ޿͕Δ৽ͨͳސ٬ମݧ

    View Slide

  41. 203.07.12 ʛ KARTE CX Conference 2023 ʛɹ
    ɹɹʛɹɹ© PLAID Inc. 41
    νϟοτͷࣗಈཁ໿


    • KARTEͷ΢ΣϒνϟοτͰ
    ΤϯυϢʔβʔ͔Βϝοηʔ
    δΛड৴


    • Craft AI ModulesͰཁ໿


    • ν ϟ ο τ Φ ϖ Ϩ ʔ λ ʔ ʹ
    ʮϊʔτʯػೳͰఏࣔ
    ੜ੒AIͰ޿͕Δ৽ͨͳސ٬ମݧ Craft AI Modulesར༻ྫ

    View Slide

  42. 203.07.12 ʛ KARTE CX Conference 2023 ʛɹ
    ɹɹʛɹɹ© PLAID Inc. 42
    “Copilot” ʹΑΔैۀһମݧʢEXʣͷ޲্Ͱ
    ސ٬ʹ޲͖߹͏࣌ؒΛ૿΍͠
    ސ٬ମݧʢCXʣͷ޲্΁
    ੜ੒AIͰ޿͕Δ৽ͨͳސ٬ମݧ

    View Slide

  43. 203.07.12 ʛ KARTE CX Conference 2023 ʛɹ
    ɹɹʛɹɹ© PLAID Inc. 43
    ੜ੒AIͰ޿͕Δ৽ͨͳސ٬ମݧ

    View Slide

  44. 203.07.12 ʛ KARTE CX Conference 2023 ʛɹ
    ɹɹʛɹɹ© PLAID Inc.
    Craftͷ֤ػೳͷఏڙʹ͍ͭͯ
    ● Craft Functions
    ○ ͢ͰʹΦʔϓϯβఏڙத
    ● Craft Assistant
    ○ ݱࡏ։ൃதɻۙ೔தʹެ։༧ఆ
    ● Craft AI Modules
    ○ ຊ೔ே9:00ʹϓϨεϦϦʔεͱLPΛެ։ɻ΢ΣΠτϦετ΁ͷਃ੥Λड෇த
    44
    ৽ػೳͷఏڙʹ͍ͭͯ

    View Slide

  45. 203.07.12 ʛ KARTE CX Conference 2023 ʛɹ
    ɹɹʛɹɹ© PLAID Inc.
    PLAID Solution Blog ( solution.plaid.co.jp ) Ͱ΋ٕज़৘ใΛൃ৴தͰ͢ʂ
    45
    ৽ػೳͷఏڙʹ͍ͭͯ

    View Slide

  46. 203.07.12 ʛ KARTE CX Conference 2023 ʛɹ
    ɹɹʛɹɹ© PLAID Inc.
    ·ͱΊ
    ● KARTE Craft ͷొ৔ʹΑΓKARTE্ͰιϦϡʔγϣϯ։ൃ͕Ͱ͖ΔΑ͏ʹͳͬͨ
    ● Craft Assistant ʹΑΔ with “Copilot” ͳ։ൃͰ Craft ͷ࣮૷ίετ͕ܶతʹվળʂ
    ● ͞ΒʹCraft AI Modules Ͱސ٬ʹ޲͖߹͏ۀ຿ͷ “Copilot” Λ؆୯ʹ࣮૷Մೳʹʂ
    ࠓޙ΋PLAID͸Microsoftࣾͱڠྗ͠ͳ͕ΒAI׆༻ʹ͍ͭͯຊؾͰऔΓ૊ΜͰ͍͖·͢ʂ
    46
    ·ͱΊ

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  47. 47

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